David Cole

they/them

Applications Developer III - ServiceNow Architect

Building enterprise-grade ServiceNow solutions for 20,000+ users.

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About

ServiceNow Administrator and Developer at Rochester Institute of Technology, maintaining an ITSM, CSM, and ITBM platform serving 20,000+ active users. Day-to-day work spans platform integrations, custom application architecture, Flow Designer automation, and Scripted REST APIs. Outside of work, building and operating a self-hosted homelab - OPNsense router, Docker on bare metal, k3s, Authentik SSO, and more.

ServiceNow

Certifications

ServiceNow Certified Application Developer (CAD)

Issued Feb 2026

Suite Certification - Application Developer Core Skills Micro

Issued Feb 2026

ServiceNow Certified System Administrator (CSA)

Issued Jan 2026

ServiceNow Flow Designer

Issued Jan 2026

ServiceNow Integration Hub

Issued Feb 2026

Platform Skills

App Engine Studio Now Experience UI Builder Flows Integration Hub Workflow Studio ServiceNow AI Platform Flow Designer Scripting and Coding Platform Analytics Service Catalog

Notable Work

Workday Integration

Architected a bi-directional Workday integration to automate chargeback workflows across the enterprise.

Slack API Suite

Built a custom Script Include and Scripted REST API suite wrapping the full Slack API into reusable Business Rules and Flows.

ITSM / SPM / FSM Platform

Designed and maintained database structures and solution applications for ITSM, SPM, and FSM module implementations.

ServiceNow Community

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Credly

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Experience

IT Application Developer

Rochester Institute of Technology - Full-time

Jul 2022 - Present

- Administering and developing on a ServiceNow instance supporting 20,000+ active users across ITSM, CSM, and ITBM.
- Architected a bi-directional Workday integration to automate chargeback workflows across the enterprise.
- Built a custom Slack Script Include and Scripted REST API suite wrapping the full Slack API into reusable Business Rules and Flows.
- Designed and maintained database structures and solution applications for ITSM, SPM, and FSM implementations.
- Manage platform administration including access controls, update sets, instance health, and ongoing development.

Junior Programmer Analyst

Rochester Institute of Technology - Full-time

Dec 2021 - Jul 2022

- Provided software and development support to enterprise systems and end-user devices.

Senior IT Technician

Rochester Institute of Technology - Part-time

Oct 2019 - Dec 2021

- Provided IT support to enterprise employees and students; trained and mentored fellow technicians.
- Handled customer-facing and internal conflict resolution.